Support customers
where they are
Real-time visitor tracking, AI that resolves before you even open the chat, auto-translate for every language, omnichannel messaging, and a platform API to build on. All in a 45 KB widget.
See everyone on your site. Right now.
A live feed of every visitor — what page they're on, where they came from, how long they've been browsing. Spot someone stuck on the pricing page? Start a conversation before they leave.
- Real-time page tracking with referrer and UTM data
- Country, device, and browser at a glance
- Visitor history — every page view, every past conversation
- Custom data cards via the JS SDK or Data API
- Proactive chat — reach out before they ask
Every language. Zero effort.
Visitor writes in Japanese, you read it in English. You reply in English, they read it in Japanese. Automatic language detection, automatic translation — both directions, every message, in real time.
- Auto-detect visitor language from first message
- Bi-directional translation for every message
- Original text preserved — click to reveal
- Works across chat, email, and all channels
An AI agent that actually knows your product
Luca learns from your docs, your help center, uploaded files, and custom knowledge pages. It answers visitors instantly and accurately. When it can't resolve something, it escalates to a human with full context.
- Four knowledge layers: URLs, files (PDF/DOCX/CSV), text, auto-populate
- Custom tools — let Luca call your APIs to check orders, reset passwords
- Assist mode — drafts replies for agents to review
- Reply mode — resolves conversations autonomously
- Per-resolution billing — pay only when Luca solves it
- Analytics dashboard — resolution rate, escalations, knowledge gaps
One inbox. Every channel.
Your visitors don't care about your support stack. They message you wherever it's convenient. Helpr brings it all into one conversation thread — same dashboard, same agent, same context.
One account. Every brand.
Run support for multiple companies, products, or brands from a single login. Each team gets its own widget, branding, knowledge base, and automations. Your agents switch between teams instantly.
- Organization → Teams hierarchy — native multi-tenancy
- Agents reused across teams with per-team display names and avatars
- Isolated widget config, Luca knowledge, and automations per team
- Org-level audit log and billing, team-level operations
- Role-based access — org admins, team admins, and agents
If this, then that — for support.
18 trigger events, conditional logic, and actions that run instantly. Route conversations to the right team, tag by topic, auto-reply outside business hours, or let Luca handle it — all without writing code.
- Triggers: new chat, visitor message, idle timeout, page visit, Luca escalation…
- Conditions: channel, country, page URL, message content, visitor identified…
- Actions: assign agent, route to group, add tag, send message, trigger webhook…
- Chain multiple actions per automation
- Business hours rules built in
More than text bubbles.
Voice notes, file uploads, images, video — your visitors can share anything they need to. Agents get transcription for voice messages and inline previews for media.
- Voice notes with automatic transcription
- Image, video, and file sharing
- Full-text chat search across all conversations
- Saved replies — consistent answers in two keystrokes
- Internal notes — invisible to the visitor
They close the tab. The conversation doesn't end.
When a visitor leaves your site, the conversation continues over email. They reply to the email, it appears in your chat dashboard. You reply from the dashboard, it lands in their inbox. Attachments, translations, and context — all preserved.
- Automatic email follow-up when visitor goes offline
- Two-way — email replies appear in the chat thread
- Attachments work both directions
- Auto-cancels when visitor returns to the site
- Translations carry through to email
45 KB. That's the whole widget.
Chat, co-browse, voice notes, file sharing, visitor tracking, and AI — all in a single gzipped bundle lighter than most hero images.
Build on helpr. Don't just use it.
A mature JS SDK for your frontend, a Data API for visitor context, a Platform API for backend integrations, and webhooks that fire on every event.
Chat is half the story.
When text isn't enough, click one button and see your customer's screen. Draw on it, take remote control, debug their console — without leaving the conversation.