Solve support requests
10× faster
Stop asking "can you describe what you see?" See your customer's screen. Draw on it. Take control. Debug their console. All from inside the chat — encrypted end-to-end so not even we can see it.
Screen sharing is broken for support
Your customer shouldn't have to download Zoom, figure out screen sharing, and narrate what they see. Your agent shouldn't have to guess.
"Can you share your screen?"
Customers don't want to download software, join a call, or figure out permissions just to show you a bug.
"What do you see on your screen?"
Five messages back and forth to understand a problem you could diagnose in two seconds if you could just see it.
Separate tools, separate context
You're in one tool for chat, another for screen sharing, another for debugging. Context gets lost.
Chat to co-browse in one click
Click the Visual Assist button and their screen appears right next to the chat — live, instant, no downloads. The conversation doesn't break. The context doesn't switch.
- Launches from inside the chat thread
- No downloads, extensions, or plugins for anyone
- Split-screen: chat on the left, their page on the right
- Works on any site — React, Vue, Shopify, WordPress
Draw on their page. Show, don't tell.
Stop typing "click the blue button in the top right corner." Just circle it. A full annotation toolkit renders live on both screens.
- Pencil, highlighter, lines, rectangles, circles
- Color picker for annotations
- Renders on the visitor's screen in real time
- Clear individual or all annotations
Sometimes it's faster to just do it for them
With the visitor's explicit consent, take control of their browser. Click, scroll, type, and navigate — all encrypted end-to-end. The visitor sees everything and can revoke control at any time.
- Requires explicit visitor consent
- Visitor can revoke control instantly
- Every action encrypted through the same E2E channel
- Scroll sync keeps both parties aligned
Co-browse native apps. No screenshots. No streaming.
Most mobile co-browse tools capture screenshots every few hundred milliseconds and stream them as images. Helpr walks the native component tree directly, serializes it to a lightweight DOM structure, and sends incremental diffs — only what changed. Real-time co-browse at ~1.5 KB/s, 10–100× less bandwidth than pixel-based alternatives.
Screenshot-based tools
- Capture full-screen images every 200–500ms
- 150–800 KB/s bandwidth per session
- Latency spikes on complex screens
- Every pixel captured — masking is an afterthought
Helpr
- Reads the native component tree — zero pixel capture
- ~1.5 KB/s typical throughput with gzip compression
- Full snapshot once, then only diffs
- Sensitive data excluded before it ever leaves the device
- React Native and Expo — drop-in SDK, no native modules required
- Block entire components or mask individual props
- Same annotation, drawing tools, and E2E encryption as web
- No screen recording, no screenshots, no video frames — ever
Remote control on mobile. iOS and Android. No Accessibility Service.
Every other mobile co-browse tool that offers remote control requires Android's Accessibility Service — a system-level permission the user must manually enable. On iOS, they can't offer remote control at all.
Helpr takes a fundamentally different approach. Instead of injecting system touch events, we invoke component handlers directly from the native tree. No OS permissions. No Accessibility Service. Works on iOS and Android identically.
Other tools
- Android only — no remote control on iOS
- Requires Accessibility Service enabled by the user
- System-level permission — raises security reviews
- Can access anything on the device
Helpr
- Works on both iOS and Android
- No OS permissions — operates at the component layer
- Scoped to your app only — can't reach other apps or settings
- Explicit visitor consent with instant revoke
- Tap, type, and scroll — full interaction, not just viewing
- ~1.5 KB/s typical bandwidth — 10–100× less than screenshot-based tools
- Block components or mask props — sensitive data never leaves the device
- Silent viewing mode — observe user flows without interrupting
- Visitor sees every action in real time and can revoke instantly
- All data encrypted end-to-end, same as the web
Their console. Their network requests. Your dashboard.
Stop asking customers to open DevTools and paste screenshots. See their JavaScript console errors and network requests live, right in your dashboard.
- Live JavaScript console — errors, warnings, and logs
- Network request viewer — URLs, status codes, timing
- No setup required on the visitor's side
- All data encrypted end-to-end, same as the screen
Mask anything. Record nothing.
Sensitive fields — credit cards, SSNs, passwords — can be excluded before they ever leave the visitor's browser. On mobile, the React Native SDK provides equivalent masking methods to block components or mask individual props. No session recording, no replay, no server-side storage of screen data. Ever.
- Visual element picker — click to exclude, no code changes
- CSS selector rules for precise control
- Mobile SDK masking — block components or mask props programmatically
- Excluded elements never captured, never sent
- Zero-knowledge — servers route encrypted data they can't read
- No session recording — nothing to subpoena, nothing to breach
Escalate without starting over.
Need a specialist? They join the same session. Each agent gets their own encrypted channel — independent key exchange, independent access. When they leave, their key is destroyed.
Fast enough that it feels live
DOM streaming with gzip compression and edge-cached stylesheets. Sub-second latency on heavy pages. No iframe embedding, no pixel streaming, no WebRTC negotiation.
Co-browse is half the story.
Visual Assist lives inside helpr's live chat. The conversation, the visitor's context, and their screen are all in one dashboard. No tab switching. No separate tools.